f5

“We feel the problem is communication, so let’s schedule a communication course” — what is the flaw?

Training courses are expensive

Intervening before a data-based diagnosis

Communication is never an organizational problem

None

What makes action-research solutions endure longer?

They cost more

They are executed faster

They are built on the organization’s own data, with its people participating

None

How does each action-research cycle close before it returns?

Impact measurement, then improvement and rooting

A closing ceremony and a photo report

Handing over recommendations and departing

None

Time's up

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